DATA PROTECTION INFORMATION
At CamOuse Financial Management Limited we understand that you may have concerns about how your information is handled. In view of this, and to ensure our compliance with current legislation and best practices, we have established personal information policies which govern our handling of personal information.
THE DATA PROTECTION ACT 1998
Where investment business services are provided to CamOuse Financial Management Limited by third parties then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions, such as processing business, and obtaining compliance and regulatory advice, you agree that personal information held by CamOuse Financial Management Limited may be disclosed on a confidential basis to such third parties. You agree that this information may be transferred electronically, e.g. by e-mail. You also agree that we or any such third party may contact you in future by any means of communication, which we consider appropriate at the time.
This form of correspondence is increasingly popular with clients, and increasingly useful in helping CamOuse Financial Management Limited to maintain a positive working relationship with you. Accordingly, if you have this facility, we may use it to correspond with you, unless you expressly request that we do not. This may include unsolicited messages and updates, which we will always give you the opportunity to unsubscribe from.
The Data Protection Act sets out enforceable rules referred to as the Data Protection Principles, which prescribe the required conduct for the lawful management of personal information. The first principle states that information must be processed fairly and lawfully, meaning that you are entitled to know how we use any information you provide.
HOW WE USE YOUR PERSONAL INFORMATION
The personal information provided by you will be held by us on our files and electronic database to enable us to carry out our services to you.
It is essential that the information we hold about you is accurate and so we would ask all clients to notify us of any changes to the information held on our records, a change of address for instance.
If we submit an application for a financial product or service on your behalf, we will have to pass your details to the provider of that financial product or service and therefore your information will be subject to the personal information policies of that provider.
We may contact you by letter or telephone, or (if you have expressly consented to this) electronically to inform you about financial products and services which may be suitable to you. If you wish to exercise your right to opt out, simply inform us by any means convenient for you. Alternatively you can write to James Honey at CamOuse Financial Management Limited, Unit 111 Lancaster Way Business Park, Ely, Cambridgeshire, CB6 3NW. Opting out could stop us contacting you about potentially beneficial products or services.
Unless you have given us your consent, we will not provide information about you to companies outside our group to use for their own marketing purposes. Personal information may only be disclosed with individual consent, or if we are required to do so by law. It is necessary in certain instances to pass information to selected external providers so that they can provide a particular service for us, such as address validation. To work with us, these providers must commit to protect the personal information we share with them.
YOUR INFORMATION RIGHTS UNDER THE DATA PROTECTION ACT
Under the Data Protection Act you have the right to receive details of the information held by our company about you, although we may charge an appropriate administration fee. You also have the right to require us to correct any inaccurate information we hold about you.
SENSITIVE PERSONAL INFORMATION
Personal information is regarded by the Data Protection Act as sensitive if it relates to racial or ethnic origin, political opinions, trade union membership, religious beliefs, physical or mental health, sexual life, criminal convictions and details of offences committed or alleged to have been committed. In instances such as your application for a pension, health or life insurance, you may be required to provide ‘sensitive’ information. We will only use this information in the context of the service you require.
We will treat all your personal information as private and confidential (even when you are no longer a client). All employees are bound to our personal information policies and we provide on-going training and education to all employees to ensure a complete understanding of their obligations. Our personal information policies are regularly reviewed to ensure compliance with current legislation and best practices.
We protect your personal information by having procedures to limit who has access to personal information and by using use a variety of methods, from secure servers to other technologies to safeguard it. Personal information stays securely with us and with selected external providers.
THIRD PARTY INTRODUCTIONS
If you were ‘introduced’ to us by a third party, such as your Solicitor or Accountant, we will provide them with sufficient information about you to help with their accounting and administration.
MONEY LAUNDERING AND STATUTORY OBLIGATIONS
We are obliged, in accordance with the provisions of the European Council directive 91/308/EEC, the UK Money Laundering Regulations 1993 (1993 SI NO 1933), the Proceeds of Crime Act 2002 and in particular, the Rules of the FSA, to obtain evidence of identity which will satisfy the above. It is our opinion that this is good practise in any event, and we will ask you for some form of documentation. Please do not take offence – we are not suggesting any impropriety on your part.
If you send us an e-mail, or give us your e-mail address, we will keep a record of it. If you expressly consent, we may use it to contact you occasionally about other products and services which may be suitable to you. If you send us e-mail, remember that it will be ‘unsecure’ and could be intercepted. If you do send us ‘unsecure’ e-mail, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.
From time to time we may send electronic ‘eNews’, if you no longer wish to receive this service you can unsubscribe at any time following the link at the bottom of the email.
We may record telephone conversations to offer you additional security, resolve complaints and improve our service. Conversations may also be monitored for staff training purposes.